What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot read my encrypted subscription

    Asked by Elizabeth on January 25, 2017 at 01:19 PM

    I still cannot read my encrypted subscription. I have cleared my browser, and when I upload my key, the information is still encrypted. 

    I'm not sure what I am doing wrong.....

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    JotForm Support

    Answered by Mike on January 25, 2017 at 01:39 PM

    If you use Internet Explorer to upload your key, please try to switch to any other browser to see if that makes any difference.

    Also, the information might be still encrypted if you upload incorrect private key file.