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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are we not getting any email replies from one of our forms?

    Asked by jerrydesignok on January 25, 2017 at 03:51 PM

    Is there something I need to do from my end?

    Jerry Wade

    918-361-4286

    Page URL:
    http://form.jotform.us/form/43425365737157

  • Profile Image

    Answered by KadeJM on January 25, 2017 at 04:25 PM

    I found that the reason you weren't getting any replies from your form is because the email address found in the email notification ended up in our bouncelist but, I've now removed it for you.

    Details:

    Result: mfsxxxxxn@mfxx-tuxxx.com is IN the bounce list

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

     

    The best thing to do to keep an eye on this stuff is to check your email history periodically which shows what was sent or bounced. If it is bounced then that means it was flagged or rejected and you can use our email tool to remove it if needed to try to get the emails to flow again.

    There can be a number of reasons why it stopped so please see the following guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues