How to make my form on Facebook visible to Mobile Users

  • Profile Image
    Tyler112293
    Asked on January 25, 2017 at 03:56 PM

    Hello,

     

    I have recently created a form and have it up on our Facebook page and it works great on a desktop. However, I have placed a widget on the form editor to make it work on mobile devices and when I go to our page, the form tab is nowhere to be found.

     

    Can you help with this? Thank you!

  • Profile Image
    Jim_R
    Answered on January 25, 2017 at 04:31 PM

    Hello there too! The short answer would be, Facebook doesn't support tabs on mobile.

    Here's a bug report and discussion posted by a Developer Support Engineer from Facebook:

    https://developers.facebook.com/bugs/435173473172584/

    Alternatively, you may want to take a look at my colleague's suggestions here https://www.jotform.com/answers/892936#893095 

  • Profile Image
    Tyler112293
    Answered on February 09, 2017 at 03:46 PM
    How can I have our form visible and usable on a mobile device? I have
    placed a widget on the form to be mobile accessible but Facebook does not
    seem to allow it.
    *Tyler R. Marker*
    Indiana State Senate Intern
    B.S. Agriculture Economics, Purdue University
    260.564.5534
    ...
  • Profile Image
    Welvin
    Answered on February 09, 2017 at 05:27 PM

    As mentioned by my colleague, Facebook does not support tabs on mobiles yet. If you want the tab to be visible on mobile devices, you have to use our workaround from this guide: 

    https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-