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Tyler112293Asked on January 25, 2017 at 3:56 PM
Hello,
I have recently created a form and have it up on our Facebook page and it works great on a desktop. However, I have placed a widget on the form editor to make it work on mobile devices and when I go to our page, the form tab is nowhere to be found.
Can you help with this? Thank you!
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Support_Management Jotform SupportReplied on January 25, 2017 at 4:31 PM
Hello there too! The short answer would be, Facebook doesn't support tabs on mobile.
Here's a bug report and discussion posted by a Developer Support Engineer from Facebook:
https://developers.facebook.com/bugs/435173473172584/
Alternatively, you may want to take a look at my colleague's suggestions here https://www.jotform.com/answers/892936#893095
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Tyler112293Replied on February 9, 2017 at 3:46 PMHow can I have our form visible and usable on a mobile device? I have
placed a widget on the form to be mobile accessible but Facebook does not
seem to allow it.
*Tyler R. Marker*
Indiana State Senate Intern
B.S. Agriculture Economics, Purdue University
260.564.5534
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Welvin Support Team LeadReplied on February 9, 2017 at 5:27 PM
As mentioned by my colleague, Facebook does not support tabs on mobiles yet. If you want the tab to be visible on mobile devices, you have to use our workaround from this guide:
https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-