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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I Don't Want To Populate The Hint In The Email Responses

    Asked by djflorence on January 25, 2017 at 04:56 PM

    I now have field hints showing in email responses. Text area hint text being included in email notifications when using preview before submitting widget. How can I get them to not populate in the email responses?

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    JotForm Support

    Answered by david on January 25, 2017 at 07:02 PM

    I cloned your form to test it and indeed, the hint text was being included in the email notifications.  I thought it might be default text, which would show up, but it is hint text, which should not. 

    I did some further testing and it looks to be hint text along with the preview before submit widget.  I set up a quick test form and sure enough, when using that widget, hint text was included in the email notification:


    I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.

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    Answered by djflorence on January 30, 2017 at 02:09 PM

    Any update on this issue, it is causing problems with processing our forms.



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    JotForm Support

    Answered by david on January 30, 2017 at 02:42 PM

    This ticket  has been assigned to a developer and marked Urgent, which is the highest priority it can be given.  As soon as this has been fixed, we will let you know.

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    JotForm Support

    Answered by widgets on February 10, 2017 at 03:46 AM

    Hi @djflorence, the issue should be fixed now. Can you try it again from and let us know if the problem persist.

    Widget Team