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  • Profile Image

    How can I ensure email notifications are delivered for my form.

    Asked by Dean Palm  on January 25, 2017 at 04:58 PM

    After submitting test forms through our form, our user owens@sxsw.com has not been receiving all notification emails for form submissions at https://form.jotform.com/sxsw/eventrequest. We would like to ensure she is receiving all incoming submissions and have been attempting to correct settings in the email section of the form editing template. Please let us know how we can assist with a resolution. Thanks!

    Page URL:
    https://form.jotform.com/sxsw/eventrequest

    Screenshot
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    JotForm Support

    Answered by Kevin_G on January 25, 2017 at 06:54 PM

    I have checked the email history for the email address you provided and found that emails are indeed being sent from our server, here's a screenshot of the log that I can see: 

    You can also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Also, I would suggest you to check this guide about why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    You could also check the spam and junk folders, if you find them in these folders then removing them will help you to avoid getting future emails there. 

    White-listing our mail server domains should also help you to avoid emails being sent to the spam folder or blocked: 

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    If you're still experiencing this issue I would suggest you to set up a custom sender email address using the SMTP method, it will allow you to have more control over the emails and will use your mail server info: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form