- clyAsked on January 25, 2017 at 05:23 PM
I have received a number of payments without the submitted forms. Our bank account has received the funds and I have no indication that they submitted their applications/forms via jotform.
Can you tell me why this would be happening and how to possible remedy this?Page URL:
- JotForm SupportliyamAnswered on January 25, 2017 at 08:48 PM
Can you please check your incomplete payments list on your submissions page and see if the submissions are there? You can check this guide for more information: https://www.jotform.com/help/135-How-to-view-incomplete-payments
You can also check this guide to know more about incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
If you have more questions, please let us know.
- clyAnswered on January 26, 2017 at 05:45 PMHi,
I have another issue. We have received a submission on 1/18/2017. Payment was received and charged via authorize.net module inside our jotform form, but his card was charged again on 1/20/17 and 1/21/17 for the same transaction. One application was completed, 3 payments. Below are screenshots.
Chief Operating Officer
Sacramento Association of REALTORS®
Direct: 916-437-1204 | Fax: 916-922-4103
- JotForm SupportKevin_GAnswered on January 26, 2017 at 07:35 PM
I have moved your report to another thread, this in order to assist you better and it can be found here: https://www.jotform.com/answers/1048065
We will assist you there as soon as possible.