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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Can't Find My Submissions Even Received Payments

    Asked by cly on January 25, 2017 at 05:23 PM

    I have received a number of payments without the submitted forms. Our bank account has received the funds and I have no indication that they submitted their applications/forms via jotform. 


    Can you tell me why this would be happening and how to possible remedy this?

    Page URL:

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    JotForm Support

    Answered by liyam on January 25, 2017 at 08:48 PM

    Hello cly,

    Can you please check your incomplete payments list on your submissions page and see if the submissions are there? You can check this guide for more information: https://www.jotform.com/help/135-How-to-view-incomplete-payments

    You can also check this guide to know more about incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If you have more questions, please let us know.


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    Answered by cly on January 26, 2017 at 05:45 PM
    I have another issue. We have received a submission on 1/18/2017. Payment was received and charged via authorize.net module inside our jotform form, but his card was charged again on 1/20/17 and 1/21/17 for the same transaction. One application was completed, 3 payments. Below are screenshots.
    Christopher Ly
    Chief Operating Officer
    Sacramento Association of REALTORS®
    Direct: 916-437-1204 | Fax: 916-922-4103
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    JotForm Support

    Answered by Kevin_G on January 26, 2017 at 07:35 PM


    I have moved your report to another thread, this in order to assist you better and it can be found here: https://www.jotform.com/answers/1048065 

    We will assist you there as soon as possible.