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clyAsked on January 25, 2017 at 5:23 PM
I have received a number of payments without the submitted forms. Our bank account has received the funds and I have no indication that they submitted their applications/forms via jotform.
Can you tell me why this would be happening and how to possible remedy this?
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liyamReplied on January 25, 2017 at 8:48 PM
Hello cly,
Can you please check your incomplete payments list on your submissions page and see if the submissions are there? You can check this guide for more information: https://www.jotform.com/help/135-How-to-view-incomplete-payments
You can also check this guide to know more about incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
If you have more questions, please let us know.
Thanks.
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clyReplied on January 26, 2017 at 5:45 PMHi,
I have another issue. We have received a submission on 1/18/2017. Payment was received and charged via authorize.net module inside our jotform form, but his card was charged again on 1/20/17 and 1/21/17 for the same transaction. One application was completed, 3 payments. Below are screenshots.
[cid:image001.png@01D277DA.E171C070][cid:image002.png@01D277DA.E171C070][cid:image003.png@01D277DA.E171C070][cid:image004.png@01D277DB.1302F5F0]
Christopher Ly
Chief Operating Officer
Sacramento Association of REALTORS®
Direct: 916-437-1204 | Fax: 916-922-4103
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Kevin Support Team LeadReplied on January 26, 2017 at 7:35 PM
Christopher,
I have moved your report to another thread, this in order to assist you better and it can be found here: https://www.jotform.com/answers/1048065
We will assist you there as soon as possible.