Jotform has stopped submissions to my Google Sheet.

  • Profile Image
    Grubb
    Asked on January 25, 2017 at 06:28 PM

    I have read the forum and have cleared my cach and removed integration and then reintergrated the form with a new Google Sheet, but it doesn't update.

  • Profile Image
    Kevin_G
    Answered on January 25, 2017 at 09:47 PM

    Apologies for the inconveniences this may have caused to you. 

    I have already sent those missing submissions from our end to your spreadsheet, do note that if there is an error in the current integration this does not fix it. 

    Could you please check your spreadsheet now and confirm that submissions were added? 

    If you're experiencing this issue again, please let us know and if possible share us access to your spreadsheet so we can check and forward this to our developers. 

    If you decide to share the link there then we will be also glad to mark this thread as private. 

     

  • Profile Image
    Grubb
    Answered on January 25, 2017 at 10:57 PM

    I still cannot receive a new submission. Here is the link to the form:

    https://form.jotform.com/70098015072147

  • Profile Image
    ashwin_d
    Answered on January 25, 2017 at 11:21 PM

    Hello Grubb,

    I'm sorry for the trouble caused to you. 

    Have you made any changes to the column header of your integrated google spreasheet? Please note that editing google spreadsheet column header will cause the integration to break.

    I would suggest you to please remove the existing integration from your form and then re-integrate to see if that solves your problem. 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Grubb
    Answered on January 27, 2017 at 01:10 PM

    I have not changed the order or the wording of the headers. I deleted all submissions from the Jotform site and from my integrated sheet and now it seems to work.

  • Profile Image
    Kevin_G
    Answered on January 27, 2017 at 01:24 PM

    Glad to know it works now. 

    Please, if the problem happens again do not hesitate to let us know, we will be glad to further check this from our end.