What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I see all of my completed booking forms in the inbox?

    Asked by ashakm79 on January 25, 2017 at 08:27 PM

    My inbox shows that I have 14 submissions, and one of them is new.  However, when I scroll through all of my submissions, I only see 13 submissions.  I have refreshed my booking form page, logged out and logged back in several times and it keeps saying the same thing.  I need to make sure there is not a submission form that I haven't seen yet.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 25, 2017 at 10:17 PM

    I have re-calculated the submissions for your account and it shows now, I have also reviewed the email history and find all the submissions shown in the submissions page so this was most likely an error in the submissions counter; however, it should be fixed now. 

    Please check and let us know if you have any question.