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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One submission is repeating multiple times.

    Asked by brits@153.co.za on January 26, 2017 at 02:17 AM

    Hi Guys

     

    One client submitted a form and I am getting the same form multiple times at irregular intervals over the last three days. The client has confirmed that he only did the submission ONCE.. Can you advise pls?


    I have just cleared Cache to see if it will help but I am afraid that I do not know enough to solve this.. Below is a screen shot

     

    Page URL:
    www.153.co.za/sign-up-new

    Screenshot
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    JotForm Support

    Answered by olivia on January 26, 2017 at 02:55 AM

    Hi,

    We are sorry for the inconvenience. 

    Cookies and some other factors may cause this issue. Submitter should remove his cookies/browser caches etc but of course you cannot ask all submitter to remove their caches.

    My suggestion is to enable Unique Submissions if you want to prevent duplicated submissions. Please have a look at the following guide:

    How-to-Set-Unique-Submissions-on-a-Form 

    If you need any other details, please feel free to let us know.

    Thank you.