What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to add email recipient in the email notification?

    Asked by dhammadena on January 26, 2017 at 03:14 AM

    I did a test submission, which worked, but I did not receive an email notifying me that a submission had been received. I looked in your forum and was confused if this should be happening automatically, or if I need to set this up. Can't see a way to set it up, however. HELP!

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    JotForm Support

    Answered by John_Benson on January 26, 2017 at 03:57 AM

    I checked your forms and it has email notification but no email recipients. Please add email recipient to your notifications. Here's a guide: 

    1. Open your form and click the Emails button in the Form Builder.

    2. Click the Edit button of your notification.

    3. Go to the Recipients tab, click the +Add new email. After that, type the email address you want to receive the email notifications.

    Related guides:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications
    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Hope that helps. Let us know if you have any questions. Thank you.