What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot receive Notification Emails.

    Asked by avlform on January 26, 2017 at 04:29 AM

    I am having problems getting mail from Jotform. My account is avlform .

    It stopped 1-2 weeks ago.

     

    Best regards

    Tommy Jensen

    Page URL:
    https://form.jotform.com/52393173041954

  • Profile Image
    JotForm Support

    Answered by olivia on January 26, 2017 at 05:50 AM

    Hi Tommy,

    I have checked the notification email address in your form 52393173041954

    It was bouncing and I removed it form the bounce list. Please have look at the following images:


    After that, I sent you a test submission. 

    You can also control your email addresses was bouncing or not. Please have a look at the following guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List 

    How-to-Prevent-Email-Bouncing-Related-Issues 

    How-to-Setup-SMTP-for-a-Form 

    If you need any other details, please feel free to let us know.

    Thank you.