What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet is not updating

    Asked by blueballoonschool on January 26, 2017 at 08:56 AM

    I am having the same issue! My form stopped updating on 12/31 :-(

     

    Jotform, Please email me at hello@blueballoonschool.com to help address this!

     

    Thanks!
    Rachel

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    JotForm Support

    Answered by Welvin on January 26, 2017 at 10:05 AM

    I have just manually forwarded your form submissions to the Google Spreadsheet. I did it for the following forms:

    http://www.jotform.us/form/63554459330155

    http://www.jotform.us/form/63556156531154

    Please check and let us know if the data are still not there.

    Please note that this will only pass the missing submissions to Google spreadsheet, this isn't a total fix of the problem. If new submissions won't appear on the sheet, then I'm afraid you would need to re-integrate the form with Google spreadsheet. The google spreadsheet integration will give you a new sheet, containing the existing submissions.

    Let us know if you need further assistance.

  • Profile Image

    Answered by blueballoonschool on January 26, 2017 at 10:45 AM
    How do I do that? Someone set all of this up for me and I am really upset that jotform is no longer working as it should be!
    * * * * * * * * * * * * * * * * * * * * * * * * * * * *
    Rachel Lipson | Founder & Director | Blue Balloon Songwriting
    BlueBalloonSchool.com | 917 608 2433
    Ages 3-9 : Blue Balloon Songwriting for Small People
    Ages 10-18 + Adults : Pitch & Propeller Songs and Instruction
    In-home music lessons for kids and adults in NYC.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 26, 2017 at 10:59 AM

    Do you mean how to re-integrate the form with Google Spreadsheet? If yes, here are the steps:

    1. Edit your form.

    2. In the form builder, click the "Integrations" button:

    3. You should see Google Spreadsheet with a yellow check icon. Click Google Spreadsheet.

     

    4. Click the "Remove Integration" button.

     

    5. To re-integrate, follow the steps here: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.

     

  • Profile Image

    Answered by blueballoonschool on January 26, 2017 at 11:45 AM
    But this would put the data in a new spreadsheet, correct? I would like the old entries and the new to be combined in one.
    * * * * * * * * * * * * * * * * * * * * * * * * * * * *
    Rachel Lipson | Founder & Director | Blue Balloon Songwriting
    BlueBalloonSchool.com | 917 608 2433
    Ages 3-9 : Blue Balloon Songwriting for Small People
    Ages 10-18 + Adults : Pitch & Propeller Songs and Instruction
    In-home music lessons for kids and adults in NYC.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 26, 2017 at 11:58 AM

    Yes, a new spreadsheet will be created, but the new sheet will have your existing submissions and then the new submissions will be forwarded to the new sheet. They will be combined.