What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Export data zip file comes empty

    Asked by Hudachekd on January 26, 2017 at 10:00 AM
    Hello-

    I am having the exact same issue. I've tried two separate downloads and both have come through as empty zip files. The data export request (screenshot attached) shows the correct number of form submissions and attachments, but then nothing comes through in the zip file.
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 26, 2017 at 10:59 AM

    Please check again, I just downloaded the zip file, and the data is there. Let us know if you need more help.

  • Profile Image

    Answered by Hudachekd on January 26, 2017 at 12:04 PM

    I have just downloaded the zip file again and there is still no data in it. I tried extracting files anyway in case some were hidden or anything like that, but I just got a message saying the compressed folder was invalid.

    I'm not sure if this is relevant, but the zip files from each of the two exports i have run (which had different amounts of information) are indeed different sizes when I download them...might that mean that the information is indeed in the zip file but my computer is the issue?

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 26, 2017 at 12:28 PM

    That's odd, what software are you using to extract the files? I used 7zip, and works fine:

    Have you tried in another device?

  • Profile Image

    Answered by Hudachekd on January 27, 2017 at 05:40 AM

    Hi BDAVID. I just tried it with 7zip and it works just fine.  It looks like the default program on my computer was this issue.

    Thanks for the help.

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 27, 2017 at 07:30 AM

    On behalf of my colleague, you're welcome, I'm glad it is working for you now.

    Do let us know if you have any further questions.

    Cheers!