Export data zip file comes empty

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    Hudachekd
    Asked on January 26, 2017 at 10:00 AM
    Hello-

    I am having the exact same issue. I've tried two separate downloads and both have come through as empty zip files. The data export request (screenshot attached) shows the correct number of form submissions and attachments, but then nothing comes through in the zip file.
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    BDAVID
    Answered on January 26, 2017 at 10:59 AM

    Please check again, I just downloaded the zip file, and the data is there. Let us know if you need more help.

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    Hudachekd
    Answered on January 26, 2017 at 12:04 PM

    I have just downloaded the zip file again and there is still no data in it. I tried extracting files anyway in case some were hidden or anything like that, but I just got a message saying the compressed folder was invalid.

    I'm not sure if this is relevant, but the zip files from each of the two exports i have run (which had different amounts of information) are indeed different sizes when I download them...might that mean that the information is indeed in the zip file but my computer is the issue?

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    BDAVID
    Answered on January 26, 2017 at 12:28 PM

    That's odd, what software are you using to extract the files? I used 7zip, and works fine:

    Have you tried in another device?

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    Hudachekd
    Answered on January 27, 2017 at 05:40 AM

    Hi BDAVID. I just tried it with 7zip and it works just fine.  It looks like the default program on my computer was this issue.

    Thanks for the help.

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    Nik_C
    Answered on January 27, 2017 at 07:30 AM

    On behalf of my colleague, you're welcome, I'm glad it is working for you now.

    Do let us know if you have any further questions.

    Cheers!