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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting email

    Asked by actionplumbing on January 26, 2017 at 10:25 AM

    I could not get email a day or so ago. I contacted Jotform. They stated I was on a bounce list and fixed the issue.

    Last night, I filled out multiple test forms. All went to my email smoothly. Today - NO email AGAIN?? I went to the forum. I checked if my email was on the bounce list again. It was not. I made a few updates in "emails" portion of my form. Still no luck. I need to fix this asap. I cannot use your services if my email keeps getting shut off. Please help fix this issue permanently. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 26, 2017 at 11:39 AM

    I have checked your form and found you're sending the email based on a condition, the email address you're using there is not in our bounce list and as per the email logs I can see all emails are being sent successfully. 

    Your condition.

    Do note that the email will be sent only if the condition is met, otherwise no email will be sent, currently the field related to the condition has two options: 

    I have submitted your form selecting the correct option and the email was triggered just fine, what I would suggest you is to check this guide that will help you to know why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    You may also ask your email provider to white-list our server domain list: 

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    If the problem still persists, you could also try setting up a custom sender email address using the SMTP method, this guide will help you with that: How-to-Setup-SMTP-for-a-Form

     

  • Profile Image

    Answered by actionplumbing on January 26, 2017 at 12:45 PM
    I see what I did wrong. I had to create (2) notifications. Gotcha. It worked. THANKS!!!!!!!!!!!!!
    Tracy Zams
    Action Plumbing, Inc.
    7 East Stow Road
    Marlton, NJ 08053
    1.800.734.8844
    ...