- hoffmantownAsked on December 20, 2010 at 10:13 PM
I have four forms that all have a "choose file" upload field. Today they wouldn't let me upload a file. It would open the window but wouldn't allow me to pick a file. Any help on what I should do or was there a server issue today?
- JotForm FounderaytekinAnswered on December 21, 2010 at 03:42 AM
That sounds like a Browser or Operating System problem. Have you tested it on another browser?
- hoffmantownAnswered on December 21, 2010 at 10:59 AM
Yes we have tried to upload a file using chrome, safari, IE, firefox on both mac and pc. on the OS side of things we used vista, windows 7, & and xp on PC. On mac we tried it on Leopard and snow leopard. Things have been working great for the last few months and then yesterday it wouldn't let us upload any type of file. Should I delete that field and replace it with a new upload field?
- JotForm FounderaytekinAnswered on December 22, 2010 at 07:55 AM
If you delete a field, you will delete data for that column on all submissions. So, we do not recommend that. Adding a new field and hiding the old field using conditions might be a better solution. You can also change it back to the old field if that's not the problem.
If that does not help please let me know the URL of the form so I can try it.