What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional emails are not being received

    Asked by RmrJmrGrl on January 26, 2017 at 11:52 AM

    I have a form set up to send an email if the user selects a certain answer on our form -- WMU Get Started.  The emails are not being received.  Can you check to see if they are being sent correctly from the form?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on January 26, 2017 at 12:46 PM

    You have over 100 email conditions in the form. You mean all of them are not working? You have these email conditions working before, right? You are using a widget for the US States, I think this widget has stopped working for some reason causing the emails to fail. 

    Here's what you can do:

    1. Check your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. You should be able to see if the form emails have failed or have been sent. 

    Ask the recipient(s) to check their spam folder and mark emails related to Jotform as not spam. That should whitelist Jotform. 

    Ask the recipients to add noreply@jotform.com to their safe sender list since this is your sender email in the form. 


    2. Check if the email addresses are bounced listed: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List