What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form shows as disabled even though it is not...

    Asked by cmbphuong on January 26, 2017 at 12:06 PM

    Form is broken. Shows as disabled even though it is not.

    Page URL:
    https://form.jotform.com/62496284208159

  • Profile Image

    Answered by Boris on January 26, 2017 at 12:47 PM

    I have checked the status of your form, and I see it got suspended by our automated phishing detector tool. Use of words such as "password" and "credit" is what prompted the phishing detector to flag your form.

    I have just reactivated your account and whitelisted the form, but in order to avoid such possible automatic suspension in the future, I would recommend using alternative phrasing without mentioning passwords.

    For example, you may want to try using a phrase such as "publicly accessible YouTube or Vimeo Channel", and not mention passwords.

    If there is anything else we can do to help, please let us know. Thank you.