What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Submissions Aren't Showing Up

    Asked by ApolloMD on January 26, 2017 at 01:22 PM

    I can see an older submission on the integrated Google Sheet but the submission isn't showing up in JotForm. I need to download the PDF. Please help!

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    JotForm Support

    Answered by BDAVID on January 26, 2017 at 01:54 PM

    What is the form where the submission comes from? Do you have the submission? Perhaps, you might have deleted it from your submissions dashboard already. 

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    Answered by ApolloMD on January 26, 2017 at 02:11 PM

    I didn't delete it but I am not the only one with access to the account. I just had to upgrade our account recently.

    Is there a limit to how many submissions can be stored for a certain form? If we reached that limit, are the older submissions deleted automatically?
    Thanks!
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    JotForm Support

    Answered by jonathan on January 26, 2017 at 03:05 PM

    I didn't delete it but I am not the only one with access to the account. I just had to upgrade our account recently.

    Can you please confirm if the issue was resolved already?

    It was not clear if you meant that the other account that have access have deleted the submission. Please tell also your form URL that have this issue so we can check further.

    ---

    The other question was about a different feature. I created a separate thread for it here

    https://www.jotform.com/answers/1047786

    We will attend to it shortly. 

     

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    Answered by ApolloMD on January 26, 2017 at 03:40 PM

    https://form.jotform.com/61935741861159

    That is the form. There are only 211 submissions but on my integrated Google Sheet there are closer to 400 responses. I need the PDF from two submissions that are not showing up anymore for some reason. I have confirmed that no one deleted the submissions. Thanks for your help! 

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    JotForm Support

    Answered by BDAVID on January 26, 2017 at 04:56 PM

    What are the dates of those submissions? Also, share the submission IDs that are shown in your spreadsheet.

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    Answered by ApolloMD on January 27, 2017 at 10:53 AM

    2/16/16 12:58 michael serotoff md Submission ID: 331454686611246981

    6/27/16 13:12 Matt Astin MD Submission ID: 342856764481650125

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    JotForm Support

    Answered by KadeJM on January 27, 2017 at 12:00 PM

    Thank you for the submission details that you have provided, please allow us a bit of time to investigate this further to try to figure out what's going on here and we'll update you asap.

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    JotForm Support

    Answered by KadeJM on January 27, 2017 at 12:53 PM

    I've spent some time investigating this issue but, the results are inconclusive and not enough to suggest any sort of bug on our end here but, if it happens again please let us know immediately.

    I've searched through your form you provided but, didn't find anything. I also downloaded an excel spreadsheet and searched through the submission id's for it but nothing was found there either.

    I am under the impression the submission was accidentally deleted and if that's the case then unfortunately there's no way to restore it other than to re-enter the information from the google spreadsheet data you had on it to resubmit it back into your form.

    This probably also explains why it was listed in your google spreadsheet and not the submissions or an excel export.