Why do not all records appear in the spreadsheet?

  • Profile Image
    efpw
    Asked on January 26, 2017 at 01:34 PM

    I have 25 forms working, integrated with google spreadsheet and I constantly have to re-link them because the spreadsheets are not updated. Thanks

  • Profile Image
    KadeJM
    Answered on January 26, 2017 at 02:05 PM

    Thank you for reporting this to us and we do sincerely apologize about this problem with your spreadsheet records not showing up all the time via the google integation.

    Unfortunately, there can be several reasons why it might stop working but, usually it is because something changed on the form or within the integration either on google's end or ours.

    I've checked the form you linked above and resent the missing submissions to it from our end, please check to see if they arrived there or not on your side and let us know.

    Additionally, if there's any other forms with this problem please link them here so we can check those as well if they suffer the same missing submission problem and we can do the same.