Scheduled Emails

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    Asked on January 26, 2017 at 01:38 PM

    I have a form that is supposed to send a scheduled email 7 days from the date the form is completed. How would I know if the email has been submitted? Also, would this send the email even if they filled out the form more than once at 2 different times. I am assuming that if Customer A filled out the form on 1/10, they will get the email on 1/17. Then if the same customer filled it out again on 1/20, they will get another email on 1/27. Is this correct?

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    Answered on January 26, 2017 at 02:13 PM

    If I understood you correctly you are referring to Send Emails Later option inside of Autoresponder email settings.  

    If so then you are correct. Email will be sent with 7 days later. If form was submitted two times by same user on 1/10 and 1/20, two Autoresponder emails will be sent on 1/17 and 1/27.

    You can check if emails were sent successfully by checking email history logs on your account:

    How to View All Your Form Email History

    Let us know if you need further assistance.

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    Answered on January 26, 2017 at 03:23 PM

    Yes that is correct. Thanks for the info. I was able to see that the system did attempt to send the scheduled email however, all those emails come up as "Email in bounce/block list" why is that? I checked to make sure my email is not on the blocked list as well as the customer email. Can you help please? 



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    Answered on January 26, 2017 at 03:45 PM
    Thank you so much! I checked the email history. Why do some of them say "in bounce/block list"?
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    Answered on January 26, 2017 at 03:57 PM

    I have checked email history log on your account and I saw emails that are on bounce/block list.

    This has happened because you are trying to send email to Name field and that is not correct. 

    Recipient E-mail: Should be the person's email who fills out your form. It is attached to your email field from your form. You need to change recipient email from Name to Email field, like it is set inside of your other Autoresponder email.

    Explanation of Email Notification and Autoresponder Settings

    Hope this will help. Let us know if you need further assistance. 

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    Answered on January 26, 2017 at 04:22 PM

    Ohhh I see. Wow, so silly of me. Thanks!!!