What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank you screen has incorrect image

    Asked by SunbridgeInstitute on January 26, 2017 at 03:06 PM

    I have our thank you screen set with the same image as our form, yet for some reason it is showing a sunset image instead. Can you help me resolve this?

    Page URL:
    https://www.jotform.com//?formID=70124823371954

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 26, 2017 at 04:35 PM

    Please go to the form designer, there you need to remove the wrong image background:

    Then, re-upload the correct image, so it will be shown in your Thank You page:

    Here is my cloned version: https://form.jotform.com/70256321720951 

    You can simply clone it and use it if you want to: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Let us know if you need more help.