- Nicholas BelgauAsked on January 26, 2017 at 03:36 PM
The jotform we created under firstname.lastname@example.org username does not open for some users. A jotform error appears on our webpage where we have the jotform. I tried to,diagnose the issue by operating system, mobile vs desktop, and mac vs pc, but some users who cant access the jotform have the exact same device as another who CAN open it. Maybe I could explain the issue clearly over the phone rather than a message. My cell is 661 714 1640. I would like to resolve this today. Thank you.Page URL:
- JotForm SupportKiranAnswered on January 26, 2017 at 04:52 PM
Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner.
Since the form is being displayed for some users, the issue seems to be with the browser or the connection they are using or may be any anti-virus is blocking the JotForm website.
I have checked your JotForm web page now and see that the form is displaying normally at my end.
If you still have the form embed plugin active on the website, please disable the plugin to avoid any conflicts. If the issue still persists, please let us know. We will be happy to assist.