What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to accept credit card information?

    Asked by shoretechservice on January 26, 2017 at 03:58 PM

    I need to collect credit card information on my site. I had a system that worked but you guys blocked it from working. Please advise me what to do. My client wants a way to receive card numbers on the form and does not want to go through a third party


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    JotForm Support

    Answered by Kiran on January 26, 2017 at 05:14 PM

    Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. 

    If you need to receive payments, it is required to use one of the payment methods available in the form builder.

    These payment methods comply with the PCI/DSS security standards to process the payments securely. 

    Hope this information helps! 

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    Answered by Lana Keyes  on January 26, 2017 at 05:18 PM

    This happened to me as well.  It is very unfortunate that we are NOT able to do this and I would like to suggest/request that this be allowed.
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    JotForm Support

    Answered by Chriistian on January 26, 2017 at 06:43 PM



    I have moved your concern to a separate thread so we can address it properly. Please see the thread here. We will attend to it shortly.