What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Accepting credit cards in a form

    Asked by accruick on January 26, 2017 at 04:25 PM

    Hi there,

    I am putting together a conference registration form for my school. We are currently on the bronze plan. 

     

    We would like to accept credit cards via the form, but not through a service such as Paypal. It looks like, in your templates, this is possible. However, according to your FAQs it is against the terms of service. 

     

    Could you provide some clarity for me?

    Thank you!

    Alex

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 26, 2017 at 05:49 PM

    You can get the billing information details by enabling the  payment authorization in our payment tools like PayPal, Stripe and Authorize.Net. Please refer to this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Our terms prohibit collecting credit card information on plain text fields. It means you cannot use regular fields to capture credit card information. This is a sensitive data. If you do so, your account might get suspended automatically by our phishing tool.

    If you have any questions, let us know. Thank you.

  • Profile Image

    Answered by accruick on January 27, 2017 at 11:45 AM
    Thank you for the reply. My confusion lies in this template provided by
    jotforms. It shows here credit cards being acceptable via standard plain
    text forms. Am I reading this wrong?
    Thank you.
    [image: Inline image 1]
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on January 27, 2017 at 12:20 PM

    Unfortunately, I was unable to view the image you provided. Please click this thread link and follow this guide on: How-to-add-screenshots-images-to-questions-to-the-support-forum.

    Here's the list of our Payment template: https://www.jotform.com/form-templates/category/payment. Please provide the name of the template so we can check it.

    Thank you.

  • Profile Image

    Answered by accruick on January 27, 2017 at 01:45 PM
    It is in the template "conference registration" - the first hit that comes
    up when you type "conference registration" into the search:
    https://www.jotform.com//?formID=70255763049156
    Thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on January 27, 2017 at 02:27 PM

    I cloned the template and I can see that the credit card fields are not a plain text fields. It is using the PayPal service or payment processor. Please see the image below:

    Hope that helps. Thank you.

  • Profile Image

    Answered by accruick on January 27, 2017 at 02:45 PM
    Now I understand! Thank you
    ...