What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    MY form stopped working

    Asked by brgamble on January 26, 2017 at 05:06 PM

    I was informed by my staff that one of my forms stopped working. when i logged in to investigate, it said MY email address was blocked. T clicked the "remove" button.  However, the form sends an email to a different recipient. Is it possible that the recipient's email was blocked as well? if so, how can i remove that block?

    Page URL:
    https://form.jotform.com/40634621427147

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    JotForm Support

    Answered by david on January 26, 2017 at 06:34 PM

    I checked our email logs for the address in your most form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List