What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Accepting credit card information

    Asked by Lana Keyes on January 26, 2017 at 06:42 PM
    This happened to me as well.  It is very unfortunate that we are NOT able to do this and I would like to suggest/request that this be allowed.
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 26, 2017 at 10:05 PM

    We understand that you would like to accept credit cards, but unfortunately due to other users who may use jotform to collect credit card information for nefarious purposes, we have decided to disallow the collection of credit card data using plain text fields. To protect our users and their clients from phishing attempts, we have also implemented a phishing detector to disable any forms that will try to collect them.

    Even so, it is still possible to collect credit card information in jotform without charging users. You will need to use one of our available payment integrations such as Stripe, Paypal or Authorize.net. You can check out this guide on How to Enable Payment Authorization