Duplicate email notifications to same address

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    proaudio
    Asked on January 26, 2017 at 08:40 PM

    I'm having an issue with receiving duplicate email notifications--for the same form submission--to only one email address. Sometimes it's minutes apart, sometimes hours, sometimes days. I've confirmed they are not entrant revisions to their submission. Can you help?

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    TitusNdoka
    Answered on January 27, 2017 at 01:19 AM

    I've checked our email logs, I cannot see any duplicate outgoing emails for the same submission - but that does not mean that you might not be getting duplicate notifications, just that you shouldn't. 

    I've cleared your form caches, so hopefully that resolves the issue - you could also try recreating the email notification. Let us know. 

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    benchambers
    Answered on May 22, 2017 at 05:30 AM

    Hi There JotForm!

     

    I'm having a similar issue with duplicate emails sent out? I do have various email notifications that are driven by conditions and also a 'send all' notification which sends all submissions to a few key people.

     

    However on some emails I get duplicates, would you be able to 'clear the form caches' please?

     

    https://eu.jotform.com/build/70245411627349

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    amy
    Answered on May 22, 2017 at 06:23 AM

    Hi,

    It seems you have created a new thread for this issue. Also, the owner of this thread is different from you, your issue will be handled on this topic: https://www.jotform.com/answers/1150702

    Please follow the link in order to check the answer.

    Thank you.

    Kindest Regards.