What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Duplicate email notifications to same address

    Asked by proaudio on January 26, 2017 at 08:40 PM

    I'm having an issue with receiving duplicate email notifications--for the same form submission--to only one email address. Sometimes it's minutes apart, sometimes hours, sometimes days. I've confirmed they are not entrant revisions to their submission. Can you help?

    Page URL:
    https://form.jotform.com/63413605593153

    Screenshot
  • Profile Image
    JotForm Support

    Answered by TitusNdoka on January 27, 2017 at 01:19 AM

    I've checked our email logs, I cannot see any duplicate outgoing emails for the same submission - but that does not mean that you might not be getting duplicate notifications, just that you shouldn't. 

    I've cleared your form caches, so hopefully that resolves the issue - you could also try recreating the email notification. Let us know. 

  • Profile Image

    Answered by benchambers on May 22, 2017 at 05:30 AM

    Hi There JotForm!

     

    I'm having a similar issue with duplicate emails sent out? I do have various email notifications that are driven by conditions and also a 'send all' notification which sends all submissions to a few key people.

     

    However on some emails I get duplicates, would you be able to 'clear the form caches' please?

     

    https://eu.jotform.com/build/70245411627349

  • Profile Image
    JotForm Support

    Answered by amy on May 22, 2017 at 06:23 AM

    Hi,

    It seems you have created a new thread for this issue. Also, the owner of this thread is different from you, your issue will be handled on this topic: https://www.jotform.com/answers/1150702

    Please follow the link in order to check the answer.

    Thank you.

    Kindest Regards.