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    Duplicate email notifications to same address

    Asked by proaudio on January 26, 2017 at 08:40 PM

    I'm having an issue with receiving duplicate email notifications--for the same form submission--to only one email address. Sometimes it's minutes apart, sometimes hours, sometimes days. I've confirmed they are not entrant revisions to their submission. Can you help?

    Page URL:
    https://form.jotform.com/63413605593153

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    JotForm Support

    Answered by TitusNdoka on January 27, 2017 at 01:19 AM

    I've checked our email logs, I cannot see any duplicate outgoing emails for the same submission - but that does not mean that you might not be getting duplicate notifications, just that you shouldn't. 

    I've cleared your form caches, so hopefully that resolves the issue - you could also try recreating the email notification. Let us know.