What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving form submissions via email

    Asked by atkinsonrenee on January 26, 2017 at 10:18 PM

    Forms (Rain Makeup Form) are being submitted by I am not receiving them via email.  The email address is correct (atkinsonrenee@comcast.net) but for some reason I haven't received any submissions since 1/18 even though there are several.  

    Page URL:
    http://www.nohousta.com/rain-makeup-report/

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    JotForm Support

    Answered by NeilVicente on January 27, 2017 at 01:57 AM

    Your email is not in our servers' bounce list, so notifications should arrive just fine. May I advise you to look for the missing notifications in your SPAM folder?  

    Meanwhile, I shall be conducting more investigation to see if something else is amiss. I will let you know my results thereafter.

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    JotForm Support

    Answered by NeilVicente on January 27, 2017 at 02:12 AM

    Update:

    I tested a clone of your form multiple times, and I received the notifications on my personal Gmail account just fine. I have also checked your account's email notification history, and found out that your email was added to our bounce list multiple times.

    When your email is added to our bounce list, it means that your mail provider blocks the emails from our servers. 

    If this happens again, we recommend that you contact your mail provider and ask them to whitelist notifications coming from us.

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    Answered by atkinsonrenee on January 27, 2017 at 08:45 AM
    What does "ask them to whitelist" emails coming from us mean? What information will they need about where the emails are coming from?
    Sent from Renee's iPhone
    ...
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    JotForm Support

    Answered by EltonCris on January 27, 2017 at 10:09 AM

    You can ask them to whitelist noreply@jotform.com. Here are the full list https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Take note that our mail server uses dynamic IP address, meaning the IP may change over time. With that said, whitelisting all the IPs from the guide above does not ensure you of a bounce free email. 

    If your email still goes in the bounce list, we recommend you to use your SMTP server to send emails. Guide: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form