What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails keep getting removed

    Asked by pauldrake@blueyonder.co.uk on January 27, 2017 at 06:18 AM


    I am emailing in regards to an ongoing problem with people's emails being removed from form notifications. Although we are capable of fixing the problem ourselves via the bounce list in settings, email addresses are repeatedly being removed for some reason.

    Is there any way you can prevent this from happening? The problem is occurring too often now, and it is effecting potential business as it is impossible to track who is and who isn't receiving downloads. 


    Jamie Bentley.

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    JotForm Support

    Answered by Chriistian on January 27, 2017 at 07:53 AM

    Can you please try to setup a SMTP to one of your email addresses and see if this will help fix the issue regarding emails being added to our bounce list? For more information, you can check this article: How to Setup SMTP for a Form. You might want to check also this guide regarding bounce email issue: How to Prevent Email Bouncing Related Issues.