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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Registration form not submitting with PayPal option

    Asked by janiegarber on January 27, 2017 at 07:47 AM

    Hello! I've created a registration form that includes a PayPal option for my clients. When testing the form, my client filled out the inquiry fields, selected the PayPal option she preferred, and pressed Submit. It took her to PayPal, which was great, but I never received the jotform she filled out with her registration information. Could you tell me what I'm missing? Thank you so much!

    Page URL:
    https://form.jotformeu.com/janiegarber/eat-to-thrive

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    JotForm Support

    Answered by candy on January 27, 2017 at 08:57 AM

    Hello,

    I've understood the situation. I am sure that you did not pay anything via PayPal after being redirected to PayPal page during the testing process. So, your test submission counts as an "Incomplete Payment". You are able to see this incomplete submission in your Incomplete Payments menu on the submissions page of your form as you can see the screenshot below:

    For further detailed information related to Incomplete Payments, please check the following document: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If you had paid your subscriptions during the testing phase of your form, you would have received a notification email and you will see the submission in your submission page. Or, if you complete the payment manually in the incomplete payments page, you will receive a notification email regarding your payment is done and you will see the submission in your submission page.

    Also, please check the following document related to the same topic: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Furthermore, please check the following document in order to learn more information about how to enable incomplete payment notifications on your PayPal account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Please check your incomplete payments and if you need further clarification, do not hesitate to contact us.

    Thanks in advance.