What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    recieving messages on our form not intended for us

    Asked by David Saias on June 05, 2012 at 11:42 AM

    We have jot form on our website for "contact us". It appears we are recieving requests for info for another company. Is it possible another compniy's files are merged with ours? Can someone contact us please.  212-293-9485  or david@skedge.me

     

    Page URL:
    www.skedge.me

  • Profile Image

    Answered by gori-mathew on June 05, 2012 at 01:54 PM

    Hi David;

    We apologize for inconvenience caused.

    Please lets know the form's URL you are referring above to investigate.

  • Profile Image

    Answered by jeanettebmz on June 05, 2012 at 01:58 PM

    Hello David

    Unfortunately we don't provide support over the phone. However, let me tell you it is IMPOSSIBLE to have customer's data merge. Each customer owns a unique ID into our databases , therefore, it generates a unique index for each submission. 

    However, it MIGHT  be possible someone have embedded your form ID into another page by mistake. In that case, I would suggest you to disable the right click on your site as anybody can easily see the source code of your webpage and find the path and ID for your form.

    If you still have more questions

    Let us know

    Jeanette