What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to renew my subscription.

    Asked by frabaevents on January 27, 2017 at 09:45 AM

    We are a non-profit organization who have had an account for the past two years.  Apparently, our existing accounting expired on Jan 14, 2017 and when I try to renew it won't allow me to do so.


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    JotForm Support

    Answered by ashwin_d on January 27, 2017 at 11:14 AM

    Hello frabaevents,

    Upon checking, I found that your premium yearly subscription is already cancelled. That is the reason why you are not able to upgrade your account again. You will have to upgrade your account again. 

    It seems you have also applied for a non-profit discount. As soon as your application is approved, you will receive an email with a link to upgrade account. You need to click on the link which will give you discounted price.

    Thank you!