What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Collecting Sensitive Information - PCI Compliance - ADA Compliance

    Asked by Alan  on January 27, 2017 at 10:12 AM

    Our business needs to collect ACH Banking information from our customers so we can enter the data on our systems and setup recurring ACH transactions. Does the Terms of Service for JotForm allow us to collect Bank Routing Information, and Bank Account number information from our customers assuming we use SSL connection and follow the security recommendations?

    Also, is JotFrom PCI compliant?

    Is JotForm also ADA compliant?


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    JotForm Support

    Answered by david on January 27, 2017 at 11:23 AM

    JotForm is now PCI DSS compliant. We have PCI Service Provider Level 2 certificate. We'd happy to provide certificate to any users who would need it for their payment gateway. 

    We do allow for collecting bank account and routing numbers under certain circumstances.  Doing so may result in your account being suspended for review.  Once the forms are reviewed, there would be no further interruptions. 

    The following thread has some great information on how to use your forms securely: