Emails not sending

  • Profile Image
    wfrentrop
    Asked on January 27, 2017 at 11:06 AM

    I have had a form that I have been using for around a year. It has 3 people getting email notification when it's submitted. The last couple weeks only 1 of the people are getting the emails.

    Has something changed? Is there something I can do on my end to get this back the way it was.

    Please let me know

    Thanks

    Wes

     

  • Profile Image
    liyam
    Answered on January 27, 2017 at 12:13 PM

    Hello Wes,

    I checked your email addresses and found that your mail servers rejected emails coming from JotForm. As a result, this landed your email to our bounce list to prevent further issues in relation to reputation of the JotForm domain

    khanson@LMIAEROSPACE.COM
    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    nlaw@burnsprinting.com
    Reason(s) : smtp; 553 Your IP [209.126.123.106] is on one or more DNS

    Can you try using the email sender noreply@formresponse.com to see if this fixes the issue?

    You can check also your email history to know the status of your email deliveries. Please check this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.

    Thanks.