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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not sending

    Asked by wfrentrop on January 27, 2017 at 11:06 AM

    I have had a form that I have been using for around a year. It has 3 people getting email notification when it's submitted. The last couple weeks only 1 of the people are getting the emails.

    Has something changed? Is there something I can do on my end to get this back the way it was.

    Please let me know




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    JotForm Support

    Answered by liyam on January 27, 2017 at 12:13 PM

    Hello Wes,

    I checked your email addresses and found that your mail servers rejected emails coming from JotForm. As a result, this landed your email to our bounce list to prevent further issues in relation to reputation of the JotForm domain

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    Reason(s) : smtp; 553 Your IP [] is on one or more DNS

    Can you try using the email sender noreply@formresponse.com to see if this fixes the issue?

    You can check also your email history to know the status of your email deliveries. Please check this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.