What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to change payment method from PayPal to credit card?

    Asked by jasoncall on January 27, 2017 at 11:32 AM

    Can you help me change payment options from paypal to a credit card?  When trying to change payment options, it only routes me to paypal.  I've cancelled automated payments for now.  

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    JotForm Support

    Answered by Nik_C on January 27, 2017 at 12:18 PM

    Yes, I see you canceled your plan so you're now scheduled for downgrade which will happen on 27th of February. 

    Feel free to wait for 27th when your plan will be downgraded and payment information will disappear. Then you can input credit card information and continue with your Subscription.

    Also, I understand you did this, but let me remind you, you should cancel this subscription on PayPal's side so it doesn't charge you at the end of subscription period.

    If you have further questions do not hesitate to contact us.

    Thank you!