What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you check that an email is not on the Bounce list?

    Asked by scorrado on January 27, 2017 at 11:36 AM

    Could you please check if DOFFOO@bmrp.com is on the bounce list?  When I checked, it said it wasn't.  

    I made a change to form https://form.jotform.com/scorrado/payer-overlap-request   to send to this email address and they are not receiving them.  I enabled the old rules for emails just to make sure they are still receiving their submissions until I get a resolution.  I also have our IT department checking to see if the jot form email is being sent to junk mail.  Thanks!

    Page URL:
    https://form.jotform.com/scorrado/payer-overlap-request

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    JotForm Support

    Answered by John_Benson on January 27, 2017 at 12:43 PM

    I checked the email address DOFFOO@bmrp.com and it is not in our bounce list. However, I checked your email history logs and I can see four email recipients landed in our bounce list. Here's the list:

    mlwalrath@serctherapy.com
    tjiles@benchmarkpt.com
    amjohnson@benchmarkpt.com
    jpurvis@benchmarkpt.cpm - this one has ".cpm" on the end instead of ".com"

    Here's a guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History.

    I have now removed the email recipients from the bounce list. You should be receiving email notifications now. Please check this guide if you want to learn more on: Why-I-am-not-Receiving-Email-Notifications.

    mlwalrath@serctherapy.com is IN the bounce list tjiles@benchmarkpt.com is IN the bounce list amjohnson@benchmarkpt.com is IN the bounce list

    Reason(s) :
    X-Postfix; unable to look up host email.bmrp.com: Name or

    Also, please check the spam or junk folder. If you see JotForm mails, please mark it as not a spam.

    Hope that helps. If you have any other questions or concerns, please let us know. Thank you.