- scorradoAsked on January 27, 2017 at 11:36 AM
Could you please check if DOFFOO@bmrp.com is on the bounce list? When I checked, it said it wasn't.
I made a change to form https://form.jotform.com/scorrado/payer-overlap-request to send to this email address and they are not receiving them. I enabled the old rules for emails just to make sure they are still receiving their submissions until I get a resolution. I also have our IT department checking to see if the jot form email is being sent to junk mail. Thanks!
- JotForm SupportJohn_BensonAnswered on January 27, 2017 at 12:43 PM
I checked the email address DOFFOO@bmrp.com and it is not in our bounce list. However, I checked your email history logs and I can see four email recipients landed in our bounce list. Here's the list:
I have now removed the email recipients from the bounce list. You should be receiving email notifications now. Please check this guide if you want to learn more on: Why-I-am-not-Receiving-Email-Notifications.firstname.lastname@example.org is IN the bounce list email@example.com is IN the bounce list firstname.lastname@example.org is IN the bounce list
Reason(s) : X-Postfix; unable to look up host email.bmrp.com: Name or
Also, please check the spam or junk folder. If you see JotForm mails, please mark it as not a spam.
Hope that helps. If you have any other questions or concerns, please let us know. Thank you.