E-mail Notifications Stopped Coming

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    jenniferfowler
    Asked on January 27, 2017 at 12:06 PM

    Hello,

     

    I have stopped receiving the e-mail notifications when someone completes an application. I have checked every inbox, including junk and clutter and it is not there. Is there someone who can fix this?

    Thanks!

     

     

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    david
    Answered on January 27, 2017 at 12:33 PM

    I checked our email logs for the address in your most form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List