What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Export Data - Zip file is empty

    Asked by LoriAnne on January 27, 2017 at 12:50 PM

    Got email, and zip attachment. Size was about 4.4 Meg.  but shows empty. Tried a few times.


    I have a free account with more forms than limit due to being grandfather'd in.


    Any help would be appreciated. 

  • Profile Image
    JotForm Support

    Answered by Kiran on January 27, 2017 at 01:36 PM

    Could you try extracting the zip file using a compression software like WinZip or 7-zip? If you are using Mac, you may use iZip. Please let us know if the issue still persists. We will be happy to help further.

    Thank you!