Export Data - Zip file is empty

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    Asked on January 27, 2017 at 12:50 PM

    Got email, and zip attachment. Size was about 4.4 Meg.  but shows empty. Tried a few times.


    I have a free account with more forms than limit due to being grandfather'd in.


    Any help would be appreciated. 

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    Answered on January 27, 2017 at 01:36 PM

    Could you try extracting the zip file using a compression software like WinZip or 7-zip? If you are using Mac, you may use iZip. Please let us know if the issue still persists. We will be happy to help further.

    Thank you!