Export Data - Zip file is empty

  • Profile Image
    LoriAnne
    Asked on January 27, 2017 at 12:50 PM

    Got email, and zip attachment. Size was about 4.4 Meg.  but shows empty. Tried a few times.

     

    I have a free account with more forms than limit due to being grandfather'd in.

     

    Any help would be appreciated. 

  • Profile Image
    Kiran
    Answered on January 27, 2017 at 01:36 PM

    Could you try extracting the zip file using a compression software like WinZip or 7-zip? If you are using Mac, you may use iZip. Please let us know if the issue still persists. We will be happy to help further.

    Thank you!