What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What triggers someone being put on the bounce list?

    Asked by infinityrehab on January 27, 2017 at 01:09 PM

    What triggers someone being put on the bounce list?

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    JotForm Support

    Answered by Jim_R on January 27, 2017 at 01:50 PM

    There's a plethora of reasons why emails get bounced (wiki). Note that bounce related issues usually start from the receiving end. When your email server keeps rejecting the emails coming from JotForm after several attempts, that's the time your email would end up in our Bounce List.

    Just like you, we hate emails going into the Bounce List. However, like any other email servers, we need to process bounce messages without exception to protect our email server from being listed in spam databases.

    I'll be listing down a few things to help you in case your email ends up in our Bounce List again:

    1. Prior to contacting us, you can check your EMAIL HISTORY logs if you suspect you're not receiving emails. Here's How-to-View-All-Your-Form-Email-History 

    2. Assuming you found some emails showing as FAILED or IN BOUNCE/BLOCK LIST on your EMAIL HISTORY, try checking these emails if they are on the bounce list and remove them by following this guide on How-to-Remove-Your-Email-Address-from-Bounce-List 

    3. And lastly, a quick guideline on How-to-Prevent-Email-Bouncing-Related-Issues 

    4. If you want more control over the email sending, you may also try using your own SMTP sender: How-to-Setup-SMTP-for-a-Form (optional)

    I know the guides and steps above may look generic but please take your time following them (especially items #1 to #2).

    Don't hesitate to get back to us if you're still having issues receiving email notifications.