What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is disabled and forms not appearing

    Asked by greennv on January 27, 2017 at 01:30 PM

    I have created space in my account for new submissions but my account is still disabled. How long until this is undated and I can receive new submissions?!

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    JotForm Support

    Answered by Jim_R on January 27, 2017 at 02:15 PM

    Hello, the limit you reached is the 10 Payment Submission limit per month. You won't be able to retract this limit by deleting submissions.

    Your only options are:

    1. To either wait on the 1st day of the next month (all monthly limits reset on the 1st day)

    2. Or upgrade to any of our paid plans to lift the restriction and enjoy more Payment Submissions

    Related guide: How-to-Upgrade-My-Account 

    BTW, this appears to be a duplicate of your first post here https://www.jotform.com/answers/1046734 Please refrain from posting multiple threads with the same question/topic.