My account is disabled and forms not appearing

  • Profile Image
    greennv
    Asked on January 27, 2017 at 01:30 PM

    I have created space in my account for new submissions but my account is still disabled. How long until this is undated and I can receive new submissions?!

  • Profile Image
    Jim_R
    Answered on January 27, 2017 at 02:15 PM

    Hello, the limit you reached is the 10 Payment Submission limit per month. You won't be able to retract this limit by deleting submissions.

    Your only options are:

    1. To either wait on the 1st day of the next month (all monthly limits reset on the 1st day)

    2. Or upgrade to any of our paid plans to lift the restriction and enjoy more Payment Submissions

    Related guide: How-to-Upgrade-My-Account 

    BTW, this appears to be a duplicate of your first post here https://www.jotform.com/answers/1046734 Please refrain from posting multiple threads with the same question/topic.