My autoresponder email is not going out upon submission

  • pekprojects
    Asked on January 27, 2017 at 1:32 PM

    /the form is 

    https://form.jotform.com/61692099036159

    and I am receiving the notification email but not the autoreponse email. 

    Please help. 

     

    Thank you 

    Page URL: http://theperfectblock.com/#diy-manual
  • Mike
    Replied on January 27, 2017 at 2:31 PM

    Thank you for contacting us.

    Could you please do a test with removed file attachment to see if that makes any difference?

    My autoresponder email is not going out upon submission Image 1 Screenshot 20

    We are looking forward to hearing back from you.

  • pekprojects
    Replied on January 27, 2017 at 2:45 PM
    Just tried it with removing pdf. Still not sending.
    *Michael Nunes*
    PÊK Projects
    ph 480-420-9085
    cell 541-531-0150
    ...
  • Mike
    Replied on January 27, 2017 at 3:11 PM

    It seems that with disabled PDF Attachment and Attach a File options the autoresponders are being sent now. Please feel free to enable those options back if you need them. We can try to troubleshoot this issue further with you.

  • pekprojects
    Replied on January 27, 2017 at 3:45 PM
    I removed the notification, which was going out immediately and now it is
    sending. Any fixes for this issue?
    *Michael Nunes*
    PÊK Projects
    ph 480-420-9085
    cell 541-531-0150
    ...
  • David JotForm Support
    Replied on January 27, 2017 at 6:03 PM

    There is currently only an autoresponder set up for your form:

    My autoresponder email is not going out upon submission Image 1 Screenshot 20

    You should be able to set up the notification email and have that send.

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    It should not prevent the autoresponder from sending.