What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My autoresponder email is not going out upon submission

    Asked by pekprojects on January 27, 2017 at 01:32 PM

    /the form is 

    https://form.jotform.com/61692099036159

    and I am receiving the notification email but not the autoreponse email. 

    Please help. 

     

    Thank you 

    Page URL:
    http://theperfectblock.com/#diy-manual

  • Profile Image
    JotForm Support

    Answered by Mike on January 27, 2017 at 02:31 PM

    Thank you for contacting us.

    Could you please do a test with removed file attachment to see if that makes any difference?

    We are looking forward to hearing back from you.

  • Profile Image

    Answered by pekprojects on January 27, 2017 at 02:45 PM
    Just tried it with removing pdf. Still not sending.
    *Michael Nunes*
    PÊK Projects
    ph 480-420-9085
    cell 541-531-0150
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on January 27, 2017 at 03:11 PM

    It seems that with disabled PDF Attachment and Attach a File options the autoresponders are being sent now. Please feel free to enable those options back if you need them. We can try to troubleshoot this issue further with you.

  • Profile Image

    Answered by pekprojects on January 27, 2017 at 03:45 PM
    I removed the notification, which was going out immediately and now it is
    sending. Any fixes for this issue?
    *Michael Nunes*
    PÊK Projects
    ph 480-420-9085
    cell 541-531-0150
    ...
  • Profile Image
    JotForm Support

    Answered by david on January 27, 2017 at 06:03 PM

    There is currently only an autoresponder set up for your form:

    You should be able to set up the notification email and have that send.

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    It should not prevent the autoresponder from sending.