What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Yes, that is correct. The user cancelled or closes the browser when he/she is in the checkout page after hitting the submit button. For example, I fill up the form and click the Submit button. I will be redirected to PayPal page but I changed my mind and close the website. That would be an incomplete payments. Please check this guide for more info: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Please take note that completing an incomplete submission will not process any payments.
If you have any questions, please contact us again. Thank you.