I have marked Not Required but it is still displaying as Required.

  • Profile Image
    suesol
    Asked on January 27, 2017 at 02:57 PM

    I have duplicated my two forms (Pay Later Part 1 and Part 2) to two new forms (Firesign Pay Later Part 1 and Part 2) -- But there are a few things that aren't working.

    1 -- As noted in question above, the fields I've marked as NOT REQUIRED, are still required. (I will make them Required when we are done testing.) Image attached. 

    2 -- On Part 2  -- The heading display has not been changed. (Although I have edited it.) And under SERVICE (radio button question), I have removed one of the options, but two are still being displayed.

    I have attached the two images -- the first of the changes I made, the second of how it is displaying. 

  • Profile Image
    Jan
    Answered on January 27, 2017 at 04:38 PM

    I have checked this form and I can see that these fields are not required anymore.

    You can actually manage multiple fields in the Form Builder. Just right click on a field and then click the "Manage Multiple Fields" option.

    In the Field Manager wizard, you can "Select All" fields and "Unrequire" them.

    The heading display has not been changed. (Although I have edited it.) And under SERVICE (radio button question), I have removed one of the options, but two are still being displayed.

    I can see that the fields that you mentioned are now updated. I will clear your form cache so that your forms will be refreshed from our servers. 

     

    Hope that helps. Please check it and let us know if you're still having issues. Thank you.

  • Profile Image
    suesol
    Answered on January 27, 2017 at 05:33 PM

    Unfortunately nothing has been fixed -- all the same problems are still there. 

    I am clear on how to make the changes -- which I did. (to making answers not required, to changing headings, to getting rid of one of the options under Service. But still exist when I test the forms.

    Is it my cache that needs clearing? 

  • Profile Image
    Helen
    Answered on January 28, 2017 at 03:07 AM

    Hi,

    I have checked your form and I realized that your fields were not required:

    The heading display has not been changed. (Although I have edited it.) And under SERVICE (radio button question), I have removed one of the options, but two are still being displayed.


    I have cleared your Form Caches. Please clear your Browser caches and try it again.

    If you have any questions or issue, feel free contact us.

  • Profile Image
    suesol
    Answered on January 29, 2017 at 12:59 PM

    The changes I have made are NOT sticking. The same problem exists that I've repeated twice now. 

    My forms have been set up so that the the person enters key info on form 1 -- then receives link to start on form 2 (confirming some of that key info.)

    The changes I made to the top of Form 2 are NOT STICKING.

    See images attached. One shows the actual changes I made on Form 2. The second shows how it is displaying for the user. 

  • Profile Image
    Jan
    Answered on January 29, 2017 at 04:23 PM

    I was able to replicate the issue. I did a test submission in your form and it redirected me to a different form. Here's a screen capture:

    First, let me provide all the information you mentioned on this thread:

    Pay Later Part 1 - http://www.jotform.us/form/62854506256157
    Pay Later Part 2 - http://www.jotform.us/form/62215607128148

    Firesign Pay Later Part 1 - http://www.jotform.us/form/70254574820152
    Firesign Pay Later Part 2 - http://www.jotform.us/form/70254724171148

    You are working on this form (Firesign Pay Later Part 1) and once the user submitted the form, the  Thank You Page comes up. The Thank You Page shows an incorrect session link. It is being redirected to a different form (Pay Later Part 2). Here's a screenshot:

     

    The link should be using the form (Firesign Pay Later Part 2). Please update it in order to fix the problem.

    If you have any questions, let us know. Thank you.