Donor Was Charged 20 Times For One Time Submission

  • joeykiker
    Asked on January 27, 2017 at 3:02 PM

    Using Authorize.net they gave us the following feedback that might prevent this from happening again. Can not find a setting in JotForm that allows this: 

    Response Reason Code: 11

    Response Reason Text: A duplicate transaction has been submitted.

    Notes: A transaction with identical amount and credit card information was submitted within the Duplicate Transaction Window.

    The error indicates that a transaction request was submitted within a few minutes of a previous attempt with the same information. Authorize.Net identifies duplicate transactions by matching the data provided with the transaction.

    The data fields that are validated are:

    API Login ID

    		  
    x_login
    Credit Card Number
    		  
    x_card_num
    Expiration Date
    		  
    x_exp_date
    Transaction Type
    		  
    x_type
    Bank Account Number
    		  
    x_bank_acct_num

    Routing Number

    		  
    x_bank_aba_code
    Purchase Order Number
    		  
    x_po_num
    Amount
    		  
    x_amount
    Invoice Number
    		  
    x_invoice_num
    Customer ID
    		  
    x_cust_id
    First Name
    		  
    x_first_name
    Last Name
    		  
    x_last_name
    Company
    		  
    x_company
    Address
    		  
    x_address
    City
    		  
    x_city
    State
    		  
    x_state
    Postal Code
    		  
    x_zip
    Country
    		  
    x_country
    Duplicate Window
    		  
    x_duplicate_window

    If any of the fields change from one transaction to the next, Authorize.Net will not view the transactions as duplicates.

    The duplicate transaction window will always be two minutes for all transactions submitted through the Virtual Terminal. If you wish to adjust the duplicate transaction window for transactions submitted from your software, such as a website or shopping cart, you may do so by adding the field x_duplicate_windowto your website script.

    If you are unable to adjust or add this variable to your shopping cart settings, please contact your shopping cart support team for additional assistance in this regard. The variable x_duplicate_window tells us, in seconds, how much time we should check for duplicates after a transaction is submitted.

    The largest value we will accept for x_duplicate_window is 28800, which equals eight hours. If a value greater than 28800 sent, the payment gateway will default to 28800. If x_duplicate_window is set to 0 or to a negative number, no duplicate transaction window will be enforced for your software's transactions. If no value is sent, the default value of 120 (two minutes) would be used.

    For example, if you wished to set a duplicate transaction window of five minutes, you would set x_duplicate_window to 300, as there are 300 seconds in five minutes.

    Note: By submitting x_duplicate_window with your online transactions, we will return further details along with this error response, including:

    • The original transaction ID that was duplicated;

    • AVS and CVV responses for the original transaction;

    • The original authorization code, if the transaction was authorized;

    • The MD5 hash, if a MD5 hash value was generated for the original transaction.

    If you do not submit the x_duplicate_window field, we will not return any details from the original transaction, even if you submit a duplicate transaction.

  • Mike_G JotForm Support
    Replied on January 27, 2017 at 6:04 PM

    To my understanding, one of your donors submitted the form only once but was charged 20 times or there are 20 transactions showing in Authorize.Net for that donor, is that correct? As that should not be possible, may we request you to provide us more information about that particular submission, please? And if I understand it correctly also, that the submission was made on the form embedded on the website you included in your post (https://1bsa.org/donate/pay.php)

    With regards to the Duplicate Transaction feedback, if a duplicate transaction has been submitted to Authorize.Net, we don't have such feature on our Authorize.Net integration. I can submit a feature request on your behalf, but I cannot guarantee that it will be implemented soon.

    We can prevent duplicate submissions through our forms, please check the guides below to learn how to.

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Thank you.