What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blocked email

    Asked by atkinsonrenee on January 27, 2017 at 03:20 PM

    I need the IP addresses to give to my internet provider so they can be whitelisted.  

     

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    JotForm Support

    Answered by Jan on January 27, 2017 at 05:24 PM

    We have a list of IP addresses, mail servers and domain names available in this user guide. However, the IP list might not be helpful because our IP addresses is constantly changing. You can ask your email provider to whitelist the mail servers and domain list instead. Here's the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    If you're still having email issues, we recommend you to use your own SMTP server as the Sender Email. Here's a guide: How-to-Setup-SMTP-for-a-Form.

    Additionally, you can try adding (noreply@jotform.com) and (noreply@formresponse.com) to your Contact Lists or Address Book.

    Please check these guides:
    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.