What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is There A Way To Disable Captcha For Sub-Users

    Asked by geomarkrecovery on January 27, 2017 at 04:20 PM

    We have been successfully using jotform for several years.  After evaluating a response, we use the reply button to send a response back to the submitter.  No problems.  I recently added a sub user with permissions to read and edit responses but not edit the forms.  However, when the sub user uses the respond feature, a captcha pops up.  Problem.

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    JotForm Support

    Answered by Kevin_G on January 27, 2017 at 10:17 PM

    I have checked on my end and I can see what you're referring, since the reply function is being used by a sub-user this may be showing due to security reasons; however, I will forward this to our developers as a feature request so we can know if it's possible to disable the captcha for sub-users when replying to submissions through the submissions page. 

    Do note that we cannot ensure this will be implemented or provide an ETA, but we will let you know as soon as we get updates regarding this.