Can I change payment method without losing all associated data?

  • hmmawards
    Asked on January 27, 2017 at 5:52 PM

    I want to change payment method from Paypal to Authorize.net. In editing form, when I click delete payment type (so I can replace it with another) a pop-up window appears saying "if you delete this question, you'll lose the associated data." Does this mean I'll lose the submission form info or the payment info? 

    Jotform Thread 1049016 Screenshot
    Page URL: https://www.hmmawards.com/2016/04/16/music-in-visual-media-submissions/
  • Helen
    Replied on January 28, 2017 at 4:02 AM

    Hi,

    Thank you for contacting us.

    If you delete any questions or fields from your form, it will delete all submission data associated with that field/question.

    The best way round this is to download your current submissions in Excel/CSV format before deleting the field.

    Please let us know if you need any further assistance.