What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Any Way To Send An Auto-Reply After Submission Request?

    Asked by nqrupdate on January 27, 2017 at 09:01 PM

    When a user fills out one of my forms, after hitting Submit they receive the Thank You message, and I have also set it up where they receive a reply email with a copy of their submission. Is there a way to set it up that after I review their form and complete their request I can click a button in the original emailed request I received and it will send an autoreply stating "Your request has been completed" or something along those lines?

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    JotForm Support

    Answered by BJoanna on January 28, 2017 at 05:51 AM

    You can set Reply to Email field inside of your email Notification to person's email who fills out your form. It is attached to your email field from your form.

    You can then reply to your users and let them know that their request has been completed. 

    Or if you will edit their submission you can add one additional Autoreponder email to your form with your custom message "Your request has been completed" and you can use conditional logic to sent that email when you approve request made by your user. 

    For example you can add one additional filed to your form (checkbox field with option approved) and hide that filed so, it is not visible to your users. You will see hidden field when you edit submission

    Then you can set condition to send Approved Autoresponder email to your users if approved option is checked. 

    How to Send Email Based on User's Answer

    Hope this will help. Let us know if you need further assistance.