What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe: Payment Error upon submission when using Preview Before Submit widget

    Asked by nirvman on January 28, 2017 at 12:49 AM

    FOrm was working fine then suddenly stopped. I reconnected stripe and still having issie


    Page URL:

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    Answered by Boris on January 28, 2017 at 07:01 AM

    Thank you for letting us know about a possible issue. I have cloned your form and tested it extensively, and it seems that the issue manifests only when there is Preview Before Submit button present on the form.

    As soon as the widget is removed from the form, it appears to be working fine.

    I have escalated this as a bug report to our developers, and we will let you know as soon as the issue gets resolved. However, if you want to have your form active again promptly, you may want to try removing the offending widget from your form for the time being, and add it back once the issue is resolved.

    Thank you.

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    Answered by nirvman on January 28, 2017 at 01:09 PM

    Great I will remove widget.

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    JotForm Support

    Answered by widgets on February 22, 2017 at 10:41 AM

    Hi, this should be okay now. We apologize for the late response. Let us know if problem still persist.

    Widget Team