I paid for membership but I see I don't have the premium plan yet

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    googledude
    Asked on January 28, 2017 at 06:15 AM

    I paid for membership but I see I don't have the premium plan yet. I paid for 6 months plan already!

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    Helen
    Answered on January 28, 2017 at 08:27 AM

    Hi,

    Sorry for this inconvenience.

    I have checked your account and realized that you have got a double subscription in December. 

    And your Bronze monthly subscription was canceled and refunded.

    About this cancellation, your account scheduled the downgrade on January 4. So, your account was downgraded on January 4. 

    I have manually upgraded your account to Bronze plan. Your current plan is Bronze and your next billing date is 10 December 2017 now. As you can see below a screenshot of your Billing page

    Please let us know if you need any further assistance.

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    googledude
    Answered on February 11, 2017 at 11:21 AM

    Am I given a compensation for downgrade?

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    Kiran
    Answered on February 11, 2017 at 02:35 PM

    Unfortunately, there are no compensations can be made for the downgrade. I see that the Bronze monthly subscription which was canceled has been refunded with reference to the thread below:

    https://www.jotform.com/answers/1009979

    Thanks!