I paid for membership but I see I don't have the premium plan yet

  • googledude
    Asked on January 28, 2017 at 6:15 AM

    I paid for membership but I see I don't have the premium plan yet. I paid for 6 months plan already!

  • Helen
    Replied on January 28, 2017 at 8:27 AM

    Hi,

    Sorry for this inconvenience.

    I have checked your account and realized that you have got a double subscription in December. 

    And your Bronze monthly subscription was canceled and refunded.

    I paid for membership but I see I dont have the premium plan yet Image 1 Screenshot 30

    About this cancellation, your account scheduled the downgrade on January 4. So, your account was downgraded on January 4. 

    I have manually upgraded your account to Bronze plan. Your current plan is Bronze and your next billing date is 10 December 2017 now. As you can see below a screenshot of your Billing page: 

    I paid for membership but I see I dont have the premium plan yet Image 2 Screenshot 41

    Please let us know if you need any further assistance.

  • googledude
    Replied on February 11, 2017 at 11:21 AM

    Am I given a compensation for downgrade?

  • Kiran Support Team Lead
    Replied on February 11, 2017 at 2:35 PM

    Unfortunately, there are no compensations can be made for the downgrade. I see that the Bronze monthly subscription which was canceled has been refunded with reference to the thread below:

    https://www.jotform.com/answers/1009979

    Thanks!