What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for membership but I see I don't have the premium plan yet

    Asked by googledude on January 28, 2017 at 06:15 AM

    I paid for membership but I see I don't have the premium plan yet. I paid for 6 months plan already!

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    JotForm Support

    Answered by Helen on January 28, 2017 at 08:27 AM

    Hi,

    Sorry for this inconvenience.

    I have checked your account and realized that you have got a double subscription in December. 

    And your Bronze monthly subscription was canceled and refunded.

    About this cancellation, your account scheduled the downgrade on January 4. So, your account was downgraded on January 4. 

    I have manually upgraded your account to Bronze plan. Your current plan is Bronze and your next billing date is 10 December 2017 now. As you can see below a screenshot of your Billing page

    Please let us know if you need any further assistance.

  • Profile Image

    Answered by googledude on February 11, 2017 at 11:21 AM

    Am I given a compensation for downgrade?

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    JotForm Support

    Answered by Kiran on February 11, 2017 at 02:35 PM

    Unfortunately, there are no compensations can be made for the downgrade. I see that the Bronze monthly subscription which was canceled has been refunded with reference to the thread below:

    https://www.jotform.com/answers/1009979

    Thanks!